Welcome to Elmstead Medical Clinic -
Please do not delay getting health care. If you need urgent medical help and it is not an emergency, contact your GP or NHS111 online or telephone NHS111 first. During the COVID19 pandemic it’s important that A&E is only used by those with serious or life threatening problems. There are many ways to get the right care at the right time via www.nhs.uk , your pharmacist and your GP. Your GP offers online, telephone and video consultations. If you are invited in for a face to face appointment, infection control measures are in place to keep patients and staff safe.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Resources to help you
National Domestic Violence 24 hour helpline: 0800 2000 247 – IF YOU ARE IN IMMEDIATE DANGER IF YOU CALL 999 AND THEN WHEN THE CALL IS ANSWERED
KEY IN 55 THIS WILL ALERT THE CALL HANDLER TO THE FACT THE CALLER IS UNABLE TO SPEAK.
NSPCC – website NSPCC helpline 0808800 5000
Safelives : Resources for domestic abuse and Covid- 19
Youngminds: supporting children and young people and their parents/carers with their mental health
NHS Safeguarding app Download the free NHS Safeguarding app which has local safeguarding contacts and information
Guidance for coping with crying babies : ICON: Babies cry : you can cope
WHEN ATTENDING THE SURGERY –
Face coverings when using NHS services All patients and visitors to NHS services must wear a face covering at all times. This includes hospitals, community clinics and GP services. Evidence has confirmed that face coverings can help reduce the risk of transmission if you are suffering from coronavirus, but not showing symptoms. The government has set out advice for people on how to make their own face coverings easily at home, using scarves or other textile items. These face coverings should cover the mouth and nose, whilst allowing the wearer to breathe comfortably and can be as simple as a scarf or bandanna that ties behind the head to give a snug fit. Please wash your hands or use hand sanitiser before putting on a face covering and after taking it off. Please avoid touching your face covering whilst wearing it to avoid transmission of the virus. If you attend an appointment without a face covering, you will be provided with a face mask in an emergency.
Please do NOT bring family members unless absolutely necessary.
You will be asked to use a hand sanitiser and have your temperate taken before entering the building by the clinical member of staff.
When waiting to be seen please observe the 2m ( 6ft ) distance.
Thank you for helping us to maintain a safe zone for both patients and staff.
Important information about the coronavirus (COVID-19)
The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
you think you might have coronavirus;
in the last 14 days you've been to a country or area with a high risk of coronavirus;
you've been in close contact with someone with coronavirus.Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are unwell.
Patient Participation Group Report 2017
The practice undertakes an annual survey for patients to complete. Please click on the link to view our report
March 2017 Report
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Save time - do it online!
GP online services gives the patients the option to book appointments, request repeat prescriptions and view their GP records, using their computer, tablet or smartphone rather than having to phone or visit their practice.
Online services complement the existing ways patients can access appointments, prescriptions and their records. Our practices already have the facility to offer online access to records and transactional services for our patients.
If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.
Care Quality Commission Inspection - August 2017
(Site updated 25/06/2020)